THE LASH TEMPLE’S GRAND RE-OPENING IN PASADENA – GET $50 OFF YOUR FIRST FULL SET

Salon Policies

Online Booking

Our online booking system is fully up to date with our availability and the fastest, easiest way to make an appointment at The Lash Temple.

 

Walk-Ins

Services at The Lash Temple are by appointment only.

 

Same Day Appointments

The Last Temple is not able to offer same day appointments, as we are booked out in advance.

 

Waitlist

If your desired appointment date has no availability, we’re happy to add you to our waitlist so we can call you in the event of a cancellation on your desired day. Waitlist is first-come-first-serve. To be added to our cancellation waitlist, please fill out the form here on our contact us page.

Card On File:

All appointments at The Lash Temple require a card on file in order to secure the appointment at the salon.

 

understands that life can throw us some wild cards! However, we do have a 24 hour cancellation/rescheduling policy. Any and all appointments booked with us require a card on file and will be charged accordingly. 24 hour cancellations/reschedulings will be charged 50% of the service cost. Same day cancellation/rescheduling/no shows will be charged 100% of the service cost.

 

Deposit:

We understand in today’s time leaving a card on file can be discomforting. If you do not feel comfortable having a card on file, we will send you a deposit request of 50% of your service cost if booked 24 hours in advance. If your service is booked less than 24 hours before your desired service time, we will require you to pre-pay 100% of your service cost. 24 hour cancellations/reschedulings will be charged 50% of the service cost. Same-day cancellation/rescheduling/no shows will be charged 100% of the service cost.

 

If you are unable to have a card on file, we will send a deposit request of 50% of the service cost for any appointment booked over 24 hours in advance. If your service is booked less than 24 hours before your desired service time, we will require you to pre-pay 100% of your service cost.

 

Your service will not be secured until a card is on file or a deposit has been paid. 

The Lash Temple understands that life can throw us some wild cards! If you cancel your appointment more than 24 hours in advance, there is no penalty. All cancelations with less than 24-hour notice will be charged 50% of the service cost.

Same-day cancelations will be charged 100% of the service cost.

The Lash Temple has a 24-hour rescheduling policy. If you reschedule your appointment with more than 24 hours’ notice, there is no penalty. Guests who reschedule their appointments with less than 24 hours notice, will be charged 50% of the service cost.

Same-day rescheduling will be charged 100% of the service cost.

No-call, no-shows will be charged 100% of the service cost.

Guests who are late need to understand their service will be compromised from the time lost. If a guest chooses to still receive the service, they understand that they will still be paying the full service cost. If a guest wishes to reschedule/forfeit their service they will still be required to pay 100% of the service cost. Guests who are more than 15 minutes late may be asked to forfeit the service and will be charged 100% of the service cost.

The same-day only appointment deferment accepted by The Lash Temple at no cost is medical exemptions and you may be required to show a release from a medical facility deeming you were unable to healthily or safely be serviced. Please be mindful, that if you falsify a dispute with a bank we are obligated to report you.

Minors are allowed to receive services at The Lash Temple, provided they have the consent of a parent or legal guardian. Minors must be at least 16 years of age and provide proof that they are 16 years old and have relation to the legal parent or guardian. Parent or guardian must provide proof of ID and relation to the minor.

We love your loved ones, children, and pets! However, this time is all about you! We want to ensure your safety and comfort (and ours). Please bring your lovely self to your appointment only. Leave everything else behind so you can get the full, luxurious Lash Temple experience.

Service Animals

Service animals are most welcomed! We do prefer if the service animal could wear an anti-shed suit to help us maintain and protect the sanitary nature of our space. Service animals are to remain on the floor at all times unless performing a task for you.

Emotional Support Animals

At The Lash Temple, we love all your furry friends! However, In California, Emotional Support Animals do have restrictions. Salon environments are one of these restrictions. We ask that you please leave your ESA in trusted hands outside of The Lash Temple.

ESAs are protected under federal and state housing laws but not the Americans with Disabilities Act (ADA).

 

Please feel free to contact us if further accommodations are required.

 

A friendly reminder from The Lash Temple and the ADA (Americans with Disabilities Act), we are allowed to inquire about Service Animals and Emotional Support Animals by asking the following questions:

 

  1. Is the service animal required because of a disability?
  2. What work or task has the animal been trained to perform?

 

If your service animal is in fact not a service animal, we are obligated to report the owner to the ADA. Please feel free to contact us if further accommodations are required.

FREQUENTLY ASKED QUESTIONS

You are receiving a luxury service so sit back, relax and leave your daily stresses at the door. Your appointment will begin with a meet and greet with your service provider where you will go over consent forms. Then you’ll have a consultation to dive into your lash extension desires and be measured for your gorgeous, custom-tailored lashes. After that, you’ll lay down and get comfortable on a salon bed. Once you are ready, your lash stylist will begin by securing your lower lashes with a hypoallergenic under-eye pad and hypoallergenic, latex-free medical tape. You will be asked to close your eyes, and your lash stylist will start applying your custom eyelash extensions. Now you can relax… This is a completely pain-free service. Some guests drift off to sleep, while others prefer to chat with their lash artist. Your lash artist will be nano-misting you throughout your service. Nano-misting is a cooling mist that eliminates the risk of irritation, discomfort, or potential sensitivities that could arise during the service. Once your service is complete, you’ll receive a refreshing saline rinse to replenish the eyes’ moisture and to assure you that any irritants are rinsed away. This step is followed by a complimentary lash blow dry and styling. You will then open your eyes to see your one-of-a-kind eyelash extensions!
The Lash Temple goes the extra mile to give our guests safe, healthy, and quality lash extension services. All of our adhesives are beauty and medical grade. This means the adhesive has little to no fumes and it can get wet immediately. We are a cruelty-free and eco-friendly lash provider. The uncomfortable burning sensation some have experienced from eyelash extension services is caused by adhesives that have high fumes and pose a risk to the health of your eye. The Lash Temple only uses the highest quality products and we take great care to ensure your eyes are not irritated during your service. All of the eyelash extensions we use are cruelty-free, vegan, and have a matte-black, velvet finish. Our color line of lashes is also cruelty-free and vegan. These lashes will never look or feel like plastic. The uncomfortable burning sensation some have experienced from eyelash extension services is caused by adhesives that have high fumes and pose a risk to the health of your eye. The Lash Temple only uses the highest quality products and we take great care to ensure your eyes are not irritated during your service. All of the eyelash extensions we use are cruelty-free, vegan, and have a matte-black, velvet finish. Our color line of lashes is also cruelty-free and vegan. These lashes will never look or feel like plastic.
One of the biggest myths about eyelash extensions is that they damage your natural lashes. The true fact is that lash extensions DO NOT damage your natural lashes, improper application by lash artists do! The Lash Temple will never comprise the health of your eyelashes. Our lash artists have been extensively trained to calculate and measure each guest’s natural lashes so they may understand their maxim capacity for extensions. We also only apply extensions to one natural eyelash. Natural eyelashes each grow at a different rate and each eyelash must be treated individually to allow them to continue to grow individually. This is why the service takes time.  The Lash Temple does not use pre-made or “pro” made eyelash extensions in any of our services. We guarantee handmade, customized lashes every session. We believe quality products and a high level of skill are what lead to damage-free, comfortable, and long-lasting eyelashes extensions.
The Lash Temple likes to treat all clients as if they are hypersensitive. All of our eye pads, tapes, and cleansers are hypoallergenic. We also strictly use the purest form of cyanoacrylate (adhesive) on the market to ensure there are no irritants. Every guest is also cleansed and saline-rinsed before and after their services to remove any potential irritants. Typically, adhesive (cyanoacrylate) is the main concern for sensitive/allergic clients. Unfortunately, clients who have previously had a true allergic eruption can not be serviced at The Lash Temple. We would never want to compromise your health, safety, or comfort. As for sensitive clients, it can be tricky. Taking an anti-allergy medication prior to your service should NEVER be advised by anyone other than a doctor. Taking anti-allergy medication will not guarantee prevented reactions. This harmful advice will only delay those potential reactions. The Lash Temple does not do the “patch test” method because, in the case of eyelash extensions, it is not an accurate or safe way to assure a sensitive/allergic guest. If you have any questions or concerns about allergies, sensitivities, or ingredients used in the products used during Lash Temple services, please feel free to contact us.
This is our most frequently asked question. The simple answer is that the two most important factors that will determine your service retention are your own biology, followed by your diligence with aftercare. Everyone’s eyelashes/eyebrows grow and shed. The average person has about 150-180 eyelashes per eye. Most people can lose anywhere from 1-5 eyelashes per day. If your hair grows fast, your eyelashes/brows will too. That means you will need to come in for your eyelash extension fills or keratin services sooner. Typically clients come every 2-4 week for their eyelash extension fills and about 4-8 weeks for their keratin services.

The Lash Temple services everybody! We love enhancing other salons’ work. We will request information about the other salon’s practices, techniques, and products to the best of the guest’s ability. The Lash Temple will also request clear, makeup-free photos of your current work prior to your appointment.

Please be mindful that photos can be deceiving. If we deem the current set inadequate or liability upon arrival, we do have the right to refuse service. In this case, we will not charge any cancellation/rescheduling fees. If you have any further questions please do not hesitate to contact us.

MAKE AN APPOINTMENT

Book Now

GET THE LASH GOSPEL

Sign up for sneak peeks, beauty tips, & more fun updates.

Copyright © 2022 THE LASH TEMPLE All Rights Reserved.